Hetzner Server Problem | PlexGuide.com

Hetzner Server Problem

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stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
have been with them for about 6 months and this month i received there invoice late so when iv paid for it its been too late and when iv logged in everything is gone? anyway they can sort this??
 

Admin9705

Administrator
Project Manager
Donor
Jan 17, 2018
5,156
2,121
If it's all gone and you gave no backups, everything u have is lost. Ask the reps if u can pay the invoice to access your server. No way around this. They do send tons of warning emails.
 

stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
thats the thing i did pay it but theres nothing on it, as for emails i had one mate literally
 

stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
@Admin9705 everything looks like its on my server but i cant connect to it through plex get its unavailable and also cat load portainer?? any ideas ?
 

stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
i have sent them an email buddy they said they aint touched anything, i can log into my server and plexguide etc also my rutorrent still works just plex keeps looking for server? think something maybe down or something if anyone can have a look for me?
 

Nigel

Experienced+
Staff
Donor
Jan 20, 2018
142
43
Tried to restart your plex on portainer?

Your hetznerip:9000
 

stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
goes over my head buddy has just been setup a few days ago by someone on the forum via team viewer
 

Porkie

Experienced+
Staff
Aug 9, 2018
142
68
Well ive said it before on these forums dont let people touch your servers or anything sensitive tbh. Its better to read and learn and learn from your own mistakes rather than your server getting jacked.
 

Porkie

Experienced+
Staff
Aug 9, 2018
142
68
How would you know if you cant do anything and dont understand what is wrong?
 

Porkie

Experienced+
Staff
Aug 9, 2018
142
68
Im not saying it has happened but how do you know when you have let a stranger onto your dedi.
 

stigmata1823

Experienced+
Original poster
Dec 19, 2018
110
5
i can logon to my server and can see plexguide etc and also my rutorrent is working but just plex cant find the server??
 

turner123

Experienced
Donor
Nov 26, 2018
95
40
just reboot the server then if it al does not come back on then check portainer and see what plex is doing
 

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