New server - weird problems with Sonarr and Nzbget

[penzinho]

Hi guys, I've recently switched servers and now I am using Google Cloud Engine instance. Basically it is the same server as I've been using before, just switched accounts as I ran out of free credits.

I'm using Plexguide with Gdrive library and Sonarr/Radarr + Nzbget, NzbHydra2 and Deluge.

Sonarr and Radarr can't fetch nzbs and add them to Nzbget any more, I always get the following error.

Message
Request Failed. POST /api/release: Failed to add nzb Terrace.House.Opening.New.Doors.S01E02.1080p.WEB.x264.1-DEViATE.nzb

Exception
NzbDrone.Core.Download.Clients.DownloadClientException: Failed to add nzb Terrace.House.Opening.New.Doors.S01E02.1080p.WEB.x264.1-DEViATE.nzb
at NzbDrone.Core.Download.Clients.Nzbget.Nzbget.AddFromNzbFile (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode, System.String filename, System.Byte[] fileContent) [0x00068] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\Clients\Nzbget\Nzbget.cs:51
at NzbDrone.Core.Download.UsenetClientBase`1[TSettings].Download (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00179] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\UsenetClientBase.cs:79
at NzbDrone.Core.Download.DownloadService.DownloadReport (NzbDrone.Core.Parser.Model.RemoteEpisode remoteEpisode) [0x00191] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\DownloadService.cs:76
at NzbDrone.Api.Indexers.ReleaseModule.DownloadRelease (NzbDrone.Api.Indexers.ReleaseResource release) [0x0002d] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Api\Indexers\ReleaseModule.cs:67
at NzbDrone.Api.Indexers.ReleaseModule.<.ctor>b__7_0 (System.Object x) [0x00000] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Api\Indexers\ReleaseModule.cs:46
at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,System.Func`2<object, object>,object)
at Nancy.Routing.Route+<>c__DisplayClass4.<Wrap>b__3 (System.Object parameters, System.Threading.CancellationToken context) [0x00049] in <63c44d6f8d7e4f339a987bf9eb94d931>:0

 

[Admin9705]

i know this sounds dumb, but have you tried a reboot and then running another nzb test?

 

[penzinho]

Yeah I did, it doesn't help. Does it have something to do with backuping v.7.5.4 and restoring that backup onto v.7.5.13?

Maybe I should re-deploy Sonarr and Radarr but I'm not sure how to do it and keep my settings/databases.

C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\Download\Clients\Nzbget\Nzbget.cs:51

this is the part which stands out to me...it is looking at some windows folder infrastructure and I am running Ubuntu server?

 

[pYTTH]

Its ported using mono. Basicly a windows program running on linux

 

[penzinho]

Its ported using mono. Basicly a windows program running on linux

Pardon my ignorance

These are NZBget errors, maybe they can be useful

ERROR
Wed Dec 26 2018 22:33:22Could not move file /tmp/nzb-1.tmp to /nzb/Terrace.House.Opening.New.Doors.S01E01.1080p.WEB.x264.1-DEViATE.nzb
INFOWed Dec 26 2018 22:32:22Scheduler: unpausing download
INFOWed Dec 26 2018 22:32:21nzbget 20.0 server-modeI
NFOWed Dec 26 2018 22:32:21Pausing all activities due to errors in configuration
ERRORWed Dec 26 2018 22:32:21nzbget.conf(46): Invalid value for option "NzbDir" (/nzb): could not create directory :
ERRORWed Dec 26 2018 22:32:21nzbget.conf(52): Invalid value for option "QueueDir" (/queue): could not create directory :


Looks like NZBget can't create incoming directories, probably permissions issue. As I am not a master, could someone point me how to check and repair?

 

[pYTTH]

I already posted this error today in another thread, i believe @Admin9705 is looking into it

 

[Admin9705]

lol will check again; i deployed it and it created, but i'll force it on the folder install. the issue happens for a rare few people.

 

[Admin9705]

so this is on a new install, you have this right? see the permissions are 1000:1000 including the path

 

[Admin9705]

ok i figured the issue. most of it was set, but the config files were not dropping outside the container. patched and released 7.6.8. this may required you to uninstall nzbget and reinstall; i would recommend to do a docker restart sonarr and whatever else after talking to nzbget.

 

[penzinho]

Thanks for the quick reaction but unfortunately problem still persists.

I updated PG, removed and reinstalled NZBget, pulled my old server backup, restarted sonarr container and I am still getting the same error.

Edit:
I see the problem, wrong ownership of subfolders in download folder

 

[Admin9705]

try not to use your old backup; just do a fresh. if you look here, i have a posted photo of the end state. permissons are based of 1000:1000 which looks fine to me above.

 

[penzinho]

Hi @Admin9705, its me again

New install and same problems. Google cloud engine edition with nvme drive. Didn't pull nzbget from backup, just installed it. Pulled Sonarr and Radarr from backup though.

MessageRequest Failed: Failed to add nzb All.About.Nina.2018.1080p.WEB-DL.DD5.1.H264-FGT-postbot.nzb

ExceptionNzbDrone.Core.Download.Clients.DownloadClientException: Failed to add nzb All.About.Nina.2018.1080p.WEB-DL.DD5.1.H264-FGT-postbot.nzb
at NzbDrone.Core.Download.Clients.Nzbget.Nzbget.AddFromNzbFile (NzbDrone.Core.Parser.Model.RemoteMovie remoteMovie, System.String filename, System.Byte[] fileContents) [0x0006d] in C:\projects\radarr-usby1\src\NzbDrone.Core\Download\Clients\Nzbget\Nzbget.cs:51
at NzbDrone.Core.Download.UsenetClientBase`1[TSettings].Download (NzbDrone.Core.Parser.Model.RemoteMovie remoteMovie) [0x00120] in C:\projects\radarr-usby1\src\NzbDrone.Core\Download\UsenetClientBase.cs:70
at NzbDrone.Core.Download.DownloadService.DownloadReport (NzbDrone.Core.Parser.Model.RemoteMovie remoteMovie, System.Boolean foceDownload) [0x000a3] in C:\projects\radarr-usby1\src\NzbDrone.Core\Download\DownloadService.cs:64
at NzbDrone.Api.Indexers.ReleaseModule.DownloadRelease (NzbDrone.Api.Indexers.ReleaseResource release) [0x0002c] in C:\projects\radarr-usby1\src\NzbDrone.Api\Indexers\ReleaseModule.cs:66
at NzbDrone.Api.Indexers.ReleaseModule.<.ctor>b__7_0 (System.Object x) [0x00000] in C:\projects\radarr-usby1\src\NzbDrone.Api\Indexers\ReleaseModule.cs:46
at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,System.Func`2<object, object>,object)
at Nancy.Routing.Route+<>c__DisplayClass4.<Wrap>b__3 (System.Object parameters, System.Threading.CancellationToken context) [0x00049] in <63c44d6f8d7e4f339a987bf9eb94d931>:0

 

[timmeh]

Was this ever resolved? I'm having issues with GCE

Unable to communicate with nzbget. Unable to connect to NzbGet. Error: ConnectFailure (Connection refused): 'http://nzbget:6789/jsonrpc'

Sonarr and Radarr giving this error message and not moving files so all are stuck in downloads folder.
I have:
- reinstalled nzbget from scratch
- reinstalled from backup
- checked firewall
- checked drive mappings

Anything else that you did to get yours working in the end?

 

[shuozou]

maybe the ports already in use