Discussion Sonarr4K/Radarr4K Not Importing

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SpencerUk

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#1
PG Version
7.6.12
Server Type
Remote - Dedicated Server
Getting an odd issue here with Sonarr/Radarr4K versions after recent upgrades

Code:
[Error] DownloadedEpisodesImportService: Import failed, path does not exist or is not accessible by Sonarr: /downloads/completed/4K-TV/Marvels.The.Defenders.S01E04.Royal.Dragon.2160p.HDR.Netflix.WEBRip.DD.5.1.x265-TrollUHD ,
Both Radarr/Sonarr have their own categories in NZBGet (4KMovies/4K-TV) and they download successfully but Radarr/Sonarr cannot import citing the above message.

Standard variants of Radarr/Sonarr using movies/tv categories are importing fine. Done redeploys countless times and tried different images and same thing.

Any ideas?
 
Aug 29, 2018
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#2
Getting an odd issue here with Sonarr/Radarr4K versions after recent upgrades

Code:
[Error] DownloadedEpisodesImportService: Import failed, path does not exist or is not accessible by Sonarr: /downloads/completed/4K-TV/Marvels.The.Defenders.S01E04.Royal.Dragon.2160p.HDR.Netflix.WEBRip.DD.5.1.x265-TrollUHD ,
Both Radarr/Sonarr have their own categories in NZBGet (4KMovies/4K-TV) and they download successfully but Radarr/Sonarr cannot import citing the above message.

Standard variants of Radarr/Sonarr using movies/tv categories are importing fine. Done redeploys countless times and tried different images and same thing.

Any ideas?
Do non-4K series have this issue? I had this problem awhile back, and it was a combination of permissions and the Databases being fubar.
 

SpencerUk

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Apr 17, 2018
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#3
Do non-4K series have this issue? I had this problem awhile back, and it was a combination of permissions and the Databases being fubar.
Don't appear to be
 

SpencerUk

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#4
UPDATE: Well all be dammed...50th redeploy and its finally sorted itself out
 
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risbo

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Dec 29, 2018
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#7
This has occured with normal Sonarr for me randomly.

Was stable beforehand.

There is an underlying issue that I'm struggling to diagnose.
 

risbo

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Dec 29, 2018
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#8
Some shows are completed without error, others fail to move.
Its quite strange.

I just added Season 01 of Show X and it imported without issue.
Following this I added Season 02 of Show X and it failed to import citing the following;

Code:
System.UnauthorizedAccessException: Access to the path "/unionfs/tv/Show XX/Season 02" is denied.
  at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0005e] in <7b0d87324cab49bf96eac679025e77d1>:0
  at System.IO.Directory.CreateDirectory (System.String path) [0x0008f] in <7b0d87324cab49bf96eac679025e77d1>:0
  at NzbDrone.Common.Disk.DiskProviderBase.CreateFolder (System.String path) [0x00048] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:180
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CreateFolder (System.String directoryName) [0x0007a] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:206
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.EnsureEpisodeFolder (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Int32 seasonNumber, System.String filePath) [0x00098] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:176
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.EnsureEpisodeFolder (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, System.String filePath) [0x00000] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:149
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.MoveEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x0003e] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:77
  at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, System.Boolean copyOnly) [0x0017c] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:76
  at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List`1[T] decisions, System.Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem, NzbDrone.Core.MediaFiles.EpisodeImport.ImportMode importMode) [0x00272] in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:107
I have rebooted several times, reinstalled Sonarr several times, reconfigured Sonarr several times, all leading to the same permission based error.

Is there a way I can run Sonarr with elevated permissions and see if that resolves the issue with the specific shows that are failing?

EDIT:

Yep and again, just added a completely new series, downloaded the first episode, added the first episode and then following that permission issues for episodes 2 onwards.

Tried to grab you on discord for some live troubleshooting but yeah hopefully another time or elevated permissions is a work around short term.

So it looks like something(Docker???) is changing the folder permissions;

Code:
rsa-key-risbo@pg-gce:/mnt/unionfs$ ls -al
total 16
drwxrwxr-x  1 ubuntu ubuntu 4096 Jan  7 00:02 .
drwxrwxrwx 27 root   root   4096 Jan  4 22:36 ..
drwxrwxr-x  1 ubuntu ubuntu 4096 Jan  3 04:09 ebooks
drwxrwxr-x  1 ubuntu ubuntu    0 Jan  1 18:06 encrypt
drwxrwxr-x  1 ubuntu ubuntu    0 Jan  1 17:15 movies
drwxrwxr-x  1 ubuntu ubuntu    0 Jan  1 17:15 music
drwxrwxr-x  1 ubuntu ubuntu    0 Jan  1 17:15 plexguide
d-wx--x--x  1 root   root   4096 Jan  7 00:41 tv
All folders below tv that I'm having issues with have the same permission level and user:group settings.

I'm attempting to rectify this by performing a chown/chmod -R however it looks like this may take sometime....

So far so good, will know by the morning as I will attempt to complete the series in question overnight.

Still does not explain why the permission changes occurred however I'll l eave that one with you @Admin9705
 
Last edited:

Xployt

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Sep 26, 2018
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#9
I am using 7.6.11.

I was having permission dramas with sonarr4k. I had put the categories into Sab but I had forgotten to select the Category in the Download Client option in Sonarr4k. Once this was done, this was resolved for me.

You guys have most likely done this already but I just wanted to throw my two cents in as there's so many options to configure one can always miss something.
 
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Admin9705

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#10
ya so these versions have been dropped from pg8 due to all the issues they have, but we'll have a pg-community where you can import unofficial apps. people can push to it.
 

risbo

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#11
ya so these versions have been dropped from pg8 due to all the issues they have, but we'll have a pg-community where you can import unofficial apps. people can push to it.
And as for the permission issues in the stock standard version of Sonarr? Seemed to be across the board.
 

SpencerUk

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Apr 17, 2018
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#12
ya so these versions have been dropped from pg8 due to all the issues they have, but we'll have a pg-community where you can import unofficial apps. people can push to it.
Any documentation for this as of yet?
 
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Methanoid

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Nov 9, 2018
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#13
Any documentation for this as of yet?
None that I can find :-( ... And my biggest issue here seems to be when I find old info that is out of date which can confuse matters even more...
 
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